I changed the number on my prepaid phone and now my phone is not working

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  • Updated 9 months ago
I changed the number on my prepaid phone and now my phone is not working
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Eric Mokrzycki

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Posted 9 months ago

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Paul Deschamps, Mobile Master

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Hi Eric, have you tried turning off the phone and removing the SIM Card for a minute then replace it and turn it on again, if not try that first.
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Eric Mokrzycki

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I did turn off the phone and removed the SIM card for more than a minute and there's still old number on my phone (but on my Koodo Prepaid Self Serve is already new number) and whenever I want to text someone that someone doesn't get my tex, and when I am trying to call someone I can hear 2-3 fast beep (beep beep beep) and then the phone call ends
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Robert, Mobile Master

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I would call Koodo at that point, maybe there's been a bug in the system!
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Eric Mokrzycki

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each provider has option that you can chat with customer service online, how come Koododoesn't have this option?