I changed plans... I can see that data and texts updated but the minutes did not. When will the new minutes take effect?

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  • Updated 7 months ago
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Suzanne Libbey

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Posted 7 months ago

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Allan, Mobile Master

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The minutes will prorated. (IF you're 15days into a billing cycle and got a plan with 500min, then you will get 250min for this month.
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Robert, Mobile Master

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Hello Suzanne,

You should see the new bucket of minutes on your account. If you do no by tommorow, then it might be a bug in self serve.
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Suzanne Libbey

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Thank you for your quick responses! So I switched to a plan with 500 minutes and have 5 days left in my cycle... so for the next 5 days I will get 83 anytime minutes to use?
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Allan, Mobile Master

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Correct!