I changed my plan yesterday from a seasonal hold to a regular plan and my phone still isn't working.

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  • Updated 2 years ago
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Online it says my plan has been changed, but the changes haven't taken effect. When I try texting someone my message disappears as soon as I press send and they do not receive it. I have tried restarting my phone.
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Clara

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Posted 2 years ago

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Chadwick, Mobile Master

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Put your phone into Airplane mode and then take it out, try it again. If not working, call tech support and they can help get it working.
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Melissa, Employee

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Hey Clara! A simple powercycle (turn off/on the phone) should do the trick :) Keep us posted! 
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Clara

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Hello, I tried both and neither worked. I can receive and make calls, but cannot receive or send text messages. 
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Mayumi, Mobile Master

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Did you try taking sim card out and restart your phone?
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Clara

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Thanks, I tried and still no texting......... 
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Ivan, Mobile Master

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Have you tried using a different messaging app? If you're using the stock phone app, try using Google Hangouts instead. See if that solves your problem.
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Clara

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i need to use the phone texting, I don't have google hangouts 
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Mayumi, Mobile Master

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If you can make a call, dial *611 , option 6 for tech support. Tell them you have tried everything suggested here and still texting not working
They will help you fix it

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