I changed my plan to the 60$ plan, which offers 2GB of data. but I only get 1GB of data.

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I changed my plan to the 60$ plan, which offers 2GB of data. My "current plan" page shows that I now have the 60$ plan but I only get 1GB of data instead of the 2GB that was advertised. What's happening?

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Morgane

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Posted 2 years ago

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Chad Burr, Mobile Master

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Check the region indicator on the plan that shows 2gb. Is it set for your province?

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Morgane

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Hi Chad,

Thank you for your answer.
It's under BC, which is where I live.

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Bernard, Official Rep

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@ Morgane What name is the account under? Want to take a look, to see what's happening.
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Morgane

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Hi Bernard, 
Thank you for your reply.

I'd like to pay off my tab to get the 2GB plan.
If I just hit the Pay my Tab button and pay it off, will it automatically switch me to the 2GB plan?
What do I need to do?

Thank you,
Morgane
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Bernard, Official Rep

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You will still have to change plans, paying off your tab simply gives access to other plans including the 2gb offer for $60. Since you have just changed plans you may not be able to do it again as plan changes can only done once a month online. Please give it a try nonetheless, let me know how far you get and if stuck we will help out from our end.
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Morgane

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I paid off my tab (which will be included in my next bill) but as you predicted, I can't change plan until next month.
Is there something I can do or do I have to wait?

Thank you
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Bernard, Official Rep

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We'll change it for you. :-) Just pls bear in mind your next bill may look a little messy because of all the changes and proration that comes with it.
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Morgane

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I understand. 
Thank you so much for all your help Bernard. I really appreciate it !

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