i changed my plan to get teh 2GB bonus but when I clicked "add" there was no way to actually add the bonus. How do I get it?

  • 1
  • Question
  • Updated 7 months ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

Photo of Keiren Smith

Keiren Smith

  • 80 Points 75 badge 2x thumb
  • frustrated

Posted 7 months ago

  • 1
Photo of Allan

Allan, Mobile Master

  • 62,624 Points 50k badge 2x thumb
Its only available for new and renewing customers on select plans. Do you fall under either of those categories?
Photo of Keiren Smith

Keiren Smith

  • 80 Points 75 badge 2x thumb
I changed to a new rate plan; that doesn't count?
Photo of Allan

Allan, Mobile Master

  • 62,624 Points 50k badge 2x thumb
No, its only for new or renewing customers.
So either you sign up with Koodo with a new account or you purchase a new phone on the tab.
Photo of Vicki Seymour

Vicki Seymour

  • 262 Points 250 badge 2x thumb
 We renewed our plan. My daughter needed new phone. got a plan for $55/ include 2Gb. Well, that didn't show up on my  bill. it shows $55 but only 1 GB??? I want my other gig as agreed?? how do I get that when I haven't been able to reach customer service for weeks. what is the number to reach them. FRUSTRATING as heck! we had to add a gig so she could have data but i don't want to pay for it. LAMEST customer service I have ever ever ever had
Photo of Bernard

Bernard, Official Rep

  • 80,958 Points 50k badge 2x thumb
Looks like the Walmart rep may have not added it at the time of activation. Due the Christmas season phone lines are jammed. Rather than waiting, send us a private message on Facebook and someone will take a look at your daughter's account. It will likely be a day but at least you save the hassle of waiting on the phone.   

This conversation is no longer open for comments or replies.