I changed my plan from $40 Unlimited call and messaging to $40 500Mb of Shock-Free Data but my mobile data doesn't work still disconnected

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  • Updated 1 year ago
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Mobile data doesn't work
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Noel Savignano

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Posted 1 year ago

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Goran, Mobile Master

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Check data is enabled on your phone. Then restart your phone. If it still doesn't work then pull out your sim card and put it back in. You don't have data block added on in your self-serve do you?
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Noel Savignano

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Hi Goran, No, I don't think so. But I m going to try your suggestion
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Noel Savignano

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Nop, Mobile Data says: iDisconnected because service is unavailable
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Mayumi, Mobile Master

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Log into self serve again and see if your plan is switched over to a new plan.
Also, check if you have "Data block" on your account as Goran asked.
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Robert, Mobile Master

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If you do, you would need to call Koodo in order to remove it!
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Tim Burgin

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Some phones have to manually put in the server...
Try this:
Go to Settings
Go to Data Settings
In the top right corner, in the drop down menu, select "Mobile Networks"
Select Access Point Names
Add an Access Point

Name: Koodo
Address: sp.koodo.com

Hope this helps!

*Note, if you can't find the access point names menu then this solution is not for you.
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Noel Savignano

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Hi Tim & Mayumi,
I've tried to add an Access Point as you've suggested and it works !!

Thanks you guys for your precious help. ;-)
Noel