i. changed my plan a while back where i would get 2gb of data for the cost of 1 gb. now i am being chatged for going over 1 gb

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Charged for something totally different
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Peggy O'Sullivan

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Posted 2 years ago

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Robert, Mobile Master

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Are you sure you didn't use 3gb?
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Peggy O'Sullivan

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Very.. got the warning that i was just over 1056mb
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Mathieu, Mobile Master

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Perhaps at the time the original plan was 500mb and the double data brought it up to 1gb?
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Peggy O'Sullivan

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No promotion for weekend i switched was 2gb for 1gb
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Mathieu, Mobile Master

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When did you change your plan?
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Mayumi, Mobile Master

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Do you mean the plan you got mentioned like this - "Limited time offer – DOUBLE DATA! (Applied above.)"?

$45 plan was included 500 MB. Then they started promo with 1 GB.
Now, they added wording "DOUBLE DATA!" on the plan page this weekend.
That's why many many ppl confusing about this(include me)...?
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Melissa, Employee

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Hey Peggy! I took a look at your account and noticed that you changed your plan during the Black Friday promotional period (November 26th-30th). The double data was on promotion for new customers who activated a new line or for existing customers who upgraded their current line.  I do not see a device upgrade done between these days - only a plan change.  You also got an email confirmation the same day of the details of your new plan (which includes only 1gb).  Hope this clarifies things!
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Navdeep Singh

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Please check it ... Could be cause of shockfree data warning but you shoulnt be charged. Check in selfserve what you got for data and whats you usage...
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Peggy O'Sullivan

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This reply was created from a merged topic originally titled i. changed my plan a while back where i would get 2gb of data for the cost of 1 g....

Charged for something totally different

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