I changed my phone number via self serve.

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  • Updated 2 years ago
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The new number is from chatr. The chatr sim has stopped working so I assume the port has at least begun. But my koodo sim won't register on the network at all! I get an error message saying my sim can't connect to this network. Please help. It has been 4 hours since my chatr sim has been deactivated.
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JSYB

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Posted 2 years ago

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Jonathan I, Mobile Master

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Ports can be finicky sometimes. First I would try turning off your phone, removing/reinserting the SIM card for about 10 seconds or so, and reboot the phone.

Then a follow up call to customer service to ensure the port went through correctly.
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Julie, Company Admin

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Hey JSYB,

 Any luck getting the SIM to connect to the network? 
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JSYB

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No luck. I had to get the sim replaced