I can't upload photos to my computer

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  • Updated 2 years ago
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I have a Motorola  Moto E Android phone and I have been successful in the past at uploading photos to my computer.  But now when I plug it into the computer, even though it recognizes the device, it says "no new photos".  Any idea why it doesn't recognize the new photos?
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Bonita Talstra

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Posted 2 years ago

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Robert, Mobile Master

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Ar you using a specific application to upload the pictures? Have you tried uploading them manually with Windows Explorer?
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Paul Deschamps, Mobile Master

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You should check out Google Photos app and then you can set it to automatically back up photos to the cloud every time you connect to a wifi connection, then there no need for ever connecting your phone to your computer. You can then just log into Google Photos on your computer and boom your pictures are all there.
Its much easier as everything is done automatically and there's no frustrating things like phone not connecting to computer or transfer errors ect.
Best of all its free unlimited storage so it costs you nothing.
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Daniel, Employee

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Hello Bonita! Have you tried Robert and Paul's suggestion? Are you still unable to upload your photos? Keep us posted :)
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Bonita Talstra

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Hi! Thanks for much for your suggestions.  I was able to upload after a bunch of playing around... once I plugged in my phone to the computer I had to swipe down to some options on the phone and select the option to upload photos.... never had to do that before!  Anyway, it worked!!  Whew.
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Daniel, Employee

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Thanks! Glad to hear it's working :) Have a great day! 

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