I can't transfer my phone number to Koodo prepaid!!

  • 1
  • Question
  • Updated 3 years ago
  • Answered
My phone is on Virgin Mobile and I just bought a new phone with a Prepaid Koodo Sim. I want to transfer my phone number on my old, still active phone, too my new Koodo Sim but its saying my number is invalid.
Photo of Elijah G

Elijah G

  • 70 Points

Posted 3 years ago

  • 1
Photo of Sophia

Sophia, Mobile Master

  • 140,732 Points 100k badge 2x thumb
Hmm, that is strange... I have ported several numbers to Koodo prepaid and never had a problem. Have you signed up with Koodo prepaid yet? You might want to try it in two stages: first sign up with a temporary number and then port your number over. If the Virgin number is eligible and the account is active, you should have no troubles :)
Photo of Ahmad


  • 96,062 Points 50k badge 2x thumb
If your phones balance is at $0 (although it is active) then that is probably why. The only other reason would be if Koodo doesn't support the area code