I can't transfer my phone number to Koodo prepaid!!

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  • Updated 3 years ago
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My phone is on Virgin Mobile and I just bought a new phone with a Prepaid Koodo Sim. I want to transfer my phone number on my old, still active phone, too my new Koodo Sim but its saying my number is invalid.
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Elijah G

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Posted 3 years ago

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Sophia, Mobile Master

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Hmm, that is strange... I have ported several numbers to Koodo prepaid and never had a problem. Have you signed up with Koodo prepaid yet? You might want to try it in two stages: first sign up with a temporary number and then port your number over. If the Virgin number is eligible and the account is active, you should have no troubles :)
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Ahmad

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If your phones balance is at $0 (although it is active) then that is probably why. The only other reason would be if Koodo doesn't support the area code

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