I can't transfer my phone number to Koodo prepaid!!

  • 1
  • Question
  • Updated 3 years ago
  • Answered
My phone is on Virgin Mobile and I just bought a new phone with a Prepaid Koodo Sim. I want to transfer my phone number on my old, still active phone, too my new Koodo Sim but its saying my number is invalid.
Photo of Elijah G

Elijah G

  • 70 Points

Posted 3 years ago

  • 1
Photo of Sophia

Sophia, Mobile Master

  • 142,984 Points 100k badge 2x thumb
Hmm, that is strange... I have ported several numbers to Koodo prepaid and never had a problem. Have you signed up with Koodo prepaid yet? You might want to try it in two stages: first sign up with a temporary number and then port your number over. If the Virgin number is eligible and the account is active, you should have no troubles :)
Photo of Ahmad


  • 96,102 Points 50k badge 2x thumb
If your phones balance is at $0 (although it is active) then that is probably why. The only other reason would be if Koodo doesn't support the area code

This conversation is no longer open for comments or replies.