I Cant switch my plan

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  • Updated 3 years ago
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I Have a Iphone 4s with the $29 a month that includes 100 minutes. I've had it for just over a year now, but I want to switch to the $30 dollar that includes 200 minutes and 100mb of data. But when I try it says I either haven't payed my bill yet (i have), on a spending limit program (which I'm not), or haven't been with koodo longer then 3 months. But i've been with them for a year. So if anyone can help me, that would be great :D thanks
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Bailey Smith

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  • confused

Posted 3 years ago

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Paul Deschamps, Mobile Master

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Have you paid off your tab for the phone you have in full? If not then you need to before you can switch to one of the new plans.
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Danny K. Parmiter

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I want to do exactly the same thing. Will it help to speak with a agent?
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Robert, Mobile Master

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Hello Danny.

Have you paid your tab as Paul suggested?
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Bailey Smith

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Yes I've paid my tab off, I don't want a new phone either, just a different plan.
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Dennis, Mobile Master

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Sounds like you did everything right.  If you are sure your bill is fully paid, your next option is to call koodo (*611 on your koodo cell).  Tel them you are trying to change your plan, your tab is paid off but self serve is giving you some weird message
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Bailey Smith

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okay thanks a lot :) will i be charged if i call the 611 number?
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Paul Deschamps, Mobile Master

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No your only charged for things to can do yourself through self serve so you shouldn't be charged.

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