This morning I had to recreate a password to sign in, and then it said that my account was locked for the next 1/2 hour. Two hours later and I still can't log in. I've logged in before, no problem, but then here and there it will suddenly say that my user name or password aren't registered. Makes no sense whatsoever. I can't get through on the phone to talk to someone, or else I'd be done with this issue already. Not pleased that there are so many other people commenting on issues with the online self service. It should be a no brainer.