i can't select a new number

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  • Question
  • Updated 1 year ago
  • Answered
I'm trying to active my phone at activateprepaid.koodomobile.com. However, on step 2 I can't  "Select your local calling area:" there isn't any option to select so I can't continue the procedure.(I've tried it at Safari and Chroem). What should I do?
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Mayra Grazia

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Posted 2 years ago

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Sophia, Mobile Master

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Can you post a screenshot please of what you see? What browser are you using?
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Sophia, Mobile Master

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D'uh I should have taken that reading course :D still, should be able to activate... How are you doing Mayra?
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Sophia, Mobile Master

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Wow... This is so strange... Do you use Facebook? Best way to sort this is to send koodo a private message saying you tried to activate a number but you're getting an error. Make sure you refer to this thread so they will be able to help you quicker :)
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Mayra Grazia

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Thank you.

I have sent them the private message
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Sophia, Mobile Master

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Did you get it sorted, Mayra?
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JBTran

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Normally, I know that for monthly customer, customer should go to A Koodo Outlet (Kiosk) to get the new number, before choosing by himself on the Web. Maybe It's different between Prepaid and monthly customer?
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rikkster, Mobile Master

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From what I'm reading, monthly customers go through the same process for changing a phone number as prepaid customers.
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Emelie Klemming

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I have the same problem! How did you solve it? 
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Sophia, Mobile Master

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First, try all the solutions above, Emelie, such as another browser, clear cookies and site refresh. If you really can't activate even then, send Koodo a private message on facebook. But please only as a last resort :)
(Edited)
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Mayra Grazia

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I solved by phone after trying all the solutions.
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francis

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I have the same problem but i tryd all solutions and its still not working
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Likhith Sagar

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can you expain how you solved this issue by phone
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Goran, Mobile Master

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You can actually send a private message via Facebook or DM via Twitter to Koodo to get it sorted out if the suggestions here aren't working for you.