I can't register.

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  • Question
  • Updated 4 months ago
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Emmi Morwald

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Posted 1 year ago

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Mathieu, Mobile Master

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Hi Emmi,

Could you provide any more details about what you are trying to register for?
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Brad Timmins

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If I had to make a guess, probably his SIM card and phone, in order to get service with koodo.

I'm having the same problem... The information I have tells me to go to koodomobile.com/registermysim and select "start change" in order to register, but there is nothing for me to select that says "start change."
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Mathieu, Mobile Master

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Are you an existing customer Brad, or a new one?
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Arunangshu Hor

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I can not register. I am a new customer. It says I need approval from the owner of the e-mail address. I am the owner. My e-mail address is ahk129@gmail.com.

Arunangshu Hor
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David, Mobile Master

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Sounds like you tried to create an account in addition to the one created when the phone was purchased.  You should receive an email to confirm the initial email entry, and click on the link in that email. If you do not receive such an email, you will need to contact Koodo to get it sorted, as they will need to delete one instance of the account.
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Ranjan, Official Rep

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@Emmi - looking at your account, I'm guessing you're referring to your self-serve profile as it was still showing as pending. I've resent the registration email to the same email address you used for this community. You should be able to follow that and register your account. Let us know if you still run into any issues (please be sure to check your spam/junk folder in case it end sup landing there).

@Brad - I'm seeing you requested to port in a different number this morning, which may take some time to complete. Try rebooting your phone (remove SIM card, shut off phone, reinsert SIM card, power back up). You may notice that you can make calls but can't receive for a little while - this can happy while the port is in process, but should normalize once the port is complete. Let us know if this does/doesn't work and if you have any other questions we can help you with.