I can't register for Self Serve

  • 1
  • Question
  • Updated 1 year ago
  • Answered
I can't register for Self Serve. When I sign up I'm asked for my 'Koodo mobile phone number,' but I don't have one yet because I still need to port over my number from my previous provider. When I try to register I'm just told 'account cannot be found.'
Photo of Michael Babe

Michael Babe

  • 70 Points

Posted 1 year ago

  • 1
Photo of Robert

Robert, Mobile Master

  • 101,414 Points 100k badge 2x thumb
Photo of Melissa

Melissa, Employee

  • 11,708 Points 10k badge 2x thumb
Hey Michael! Did you order your phone online? You should be able to sign up with your account number.  Let us know! - Melissa