I cant put in my visa debit it wo t accept it

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  • Updated 5 months ago
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Prepaid top up visa debit
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Krista Cyr

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Posted 5 months ago

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Mayumi, Mobile Master

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Can you log into self serve?
Any error message?
(Edited)
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Krista Cyr

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Yes I can log in but when i go to add my visa debit it gives me the error that you cant verify my credit card information. Also this is on my husbands account. I should have mentioned that before
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Krista Cyr

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we tried yesterday and again today and it wont accept it at all
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Mayumi, Mobile Master

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So, name on the account and redit card are different?
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Krista Cyr

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yes but this card has been on that account before
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Krista Cyr

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thanks
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Krista Cyr

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I still cant register my visa debit on my account. It keeps telling me they cant verify my credit card information 
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Mats

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Have you tried calling Koodo so they could tell you what the problem is and how to fix?
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Mats

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Have you tried calling Koodo so they could tell you what the problem is and how to fix?
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Krista Cyr

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Its fixed. it would not accept the card cause it was in another name. which is weird cause the card was there before. 

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