I can't play music stored on my iPhone

  • 1
  • Question
  • Updated 6 months ago
I have many songs synchronized from my Mac to my iPhone but in some albums the songs can't be played. when I want to play one selected song I get a message saying that I have to get Apple Music to play all the music I own, but when I shuffle the album, all songs play correctly. I am from Hawaii and people suggested me to visit stores like TCAWireless and others for solving this issue. Does anyone know what the problem is and how to solve it? Thank you very much in advance.
Photo of Danny Freman

Danny Freman

  • 70 Points

Posted 6 months ago

  • 1
Photo of Dinh

Dinh, Mobile Master

  • 41,784 Points 20k badge 2x thumb
Hi Danny,
Are you roaming in Hawaii? Is there any apple store there, you could visit an Apple store and ask them. The apple community might be a better choice to ask as it was a software issue. btw, were you using the same apple id in your Mac and iPhone?
Photo of David

David, Mobile Master

  • 93,614 Points 50k badge 2x thumb
This question would be better asked on an Apple forum, where more folks using the device can share their knowledge.