I can't pay my bill with my debit card

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  • Question
  • Updated 2 years ago
  • Answered
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Roger Coates

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Posted 2 years ago

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Paul Deschamps, Mobile Master

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What kind of debit card do you have? If it's visa debit then it should work if the name on the card is the same as the name on the account.
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Chadwick, Mobile Master

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Just to elaborate. The surname has to match what's registered with Koodo. Also the address has to match. Call your bank and verify that your name and address both match what you have on file with Koodo.
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Dennis, Mobile Master

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Isnt paying with a debit card the same as paying via online banking?
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Agreed. Much easier to pay via online banking.
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Josie, Employee

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Hey folks, the difference between paying through online banking and paying with Self Serve is this: payment made immediately shows up on the account.  When you pay through your bank, it takes about 3-5 business days to get to us for processing.