I can't move my phone number from freedom to koodo. why?

  • 1
  • Question
  • Updated 9 months ago
I switch my account from freedom to koodo last week. The retailer in the shop told me that my phone number should be changed to older phone number is few minutes. BUT it never changes. I try to do it by myself on koodo website. It shows up failed. Could anyone tell me how to fix it?
Photo of zhiming lin

zhiming lin

  • 90 Points 75 badge 2x thumb
  • very very bad

Posted 9 months ago

  • 1
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 199,560 Points 100k badge 2x thumb
Hi zhiming Lin, was your freedom account still open when you went to Koodo and asked to port your freedom number to Koodo? Like you didn't cancel your freedom account at all yet did you?
Photo of Jan Hope

Jan Hope

  • 4,356 Points 4k badge 2x thumb
@zhiming lin

Not only your number and account should be active while you are porting but should be in a good standing. You also have to insist that they have to transfer your old number.