I can't move my phone number from freedom to koodo. why?

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  • Updated 11 months ago
I switch my account from freedom to koodo last week. The retailer in the shop told me that my phone number should be changed to older phone number is few minutes. BUT it never changes. I try to do it by myself on koodo website. It shows up failed. Could anyone tell me how to fix it?
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zhiming lin

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  • very very bad

Posted 11 months ago

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Paul Deschamps, Mobile Master

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Hi zhiming Lin, was your freedom account still open when you went to Koodo and asked to port your freedom number to Koodo? Like you didn't cancel your freedom account at all yet did you?
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Jan Hope

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@zhiming lin

Not only your number and account should be active while you are porting but should be in a good standing. You also have to insist that they have to transfer your old number.