I can't make or recive calls

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  • Updated 1 year ago
I recently(13/01/17) purchased a self service/pay-as-you-go sim from the Koodo shop on Saint-Jean Rue Quebec City and was assured it would work with my phone, a Motorola Moto E (android). I took the card home and activated it with a $15 a month baseplan and added a 500mb and 25min booster pack (plus a bonus 100mins). I am able to use the data to surf the net and send and receive sms/text messages, but I cannot make or receive phone calls? I took the phone back to the shop on Saint-Jean Rue but the chap there couldn't rectify the issue. Is there anything that can be done to solve my problem?(I've tried turning it off and back on again
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Hywel

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Posted 1 year ago

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Chad Burr, Mobile Master

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What happens when you attempt a call?

Did you check your self serve to see if those boosters you added are active?
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Hywel

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When I try and call the phone says it's dialing for about 25 seconds though there's silence on the line, then it just beeps and cuts. The boosters are active, the guy in the shop verified that.
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Chad Burr, Mobile Master

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You should be able to make calls. According to our liaison everything is fine with your account.

I have to go back to say the issue is your phone. How many bars do you have?

Edit: or your sim
(Edited)
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Hywel

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full bars
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Chad Burr, Mobile Master

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First I'd suggest that you replace your sim, maybe it's faulty.

Take your phone to a mall and ask at other carriers ( other than Telus) if you can try their sim in your phone.

If the problem persists I'd do a factory reset on the phone.

If it still happens then replace the phone.

You may not have an issue with your UK sim because of the network you're connected to while roaming. It may use other frequencies.

Let me know what happens
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Hywel

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Ok, there's a Rogers shop near work I'll give them a go. Should I be able to get a refund from Koodo?
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Chad Burr, Mobile Master

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Unfortunately not with prepaid. You can try contacting Koodo via social media and tag this thread but I can't promise anything other than a reply
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Chad Burr, Mobile Master

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Hywel, so what happened?
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Hywel

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no update on the situation, if koodo don't get back to me soon I'll take my business elsewhere.
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Chad Burr, Mobile Master

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What happened at Rogers?
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Hywel

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I've not had a chance to go there yet
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Chad Burr, Mobile Master

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Ah well yeah see I'm trying to rule out the phone as the culprit here. Maybe a friend has another sim from another carrier you could try. Other than Telus or Public Mobile that is.