I can't find somewhere to actually find help from. Ideas?

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  • Updated 3 years ago
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I haven't had any service for the last two days and can't find a number to call on this site for a proper inquiry, so now you're reading this. All it says in the top left hand corner is "Searching..."
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zimmerwitz .

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Posted 3 years ago

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Justin Robichaud

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Find a landline and dial 1-866-995-6636.

That should bring you right to Koodo Customer Care. They should be able to assist you further!
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Chad Burr, Mobile Master

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First thing to try is powering down your device and removing the sim card and, if possible, the battery Wait a minute and then reinstall the sim and battery. Restart your device.

Didn't work?

Check and be sure you're not in Airplane or Flight Mode.

Still not working?

Navigate to your settings and mobile network settings.

Be sure that:
Network Selection is set to Automatic
USE 2G Only or USE GSM ONLY isn't selected

Network type typically should be "GSM\WCDMA PREFERRED"

Still not working?

Change NETWORK SELECTION to Manual
The device will perform a scan which could take up to 2 minutes. You'll be presented with a list of available networks. Choose Koodo or Telus from this list.Note: Doing this disables international roaming. Should you ever want to roam in the future you'll need to change this setting back to automatic

If your device still isn't working, check and be sure your bill is paid up and then give Tech support a call. It's free.

You can reach Customer Service at 1-866-99-KOODO (1-866-995-6636) or 647-788-4337.
Hours of Operation
Monday - Friday: 10am - 9pm
Saturday: 9am - 7pm
Sunday: 9am - 7pm

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