I can't fill in a form ( to purchase online )

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  • Question
  • Updated 4 weeks ago
Hello,

I'd like to purchase SIM card online.
When I checkout, I couldn't fill in Phone number form at Billing and Shipping information page.
It didn't accept 7-digit (xxx-xxx-xxxx). Only 6-digit (xxx-xxx-xxx).
And it said "Invalid Phone number."
I have no idea what to do.
Could someone give me an advice, please?

I am sorry that my English is bad.
And THANKS in advance!!
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Ayako Iida

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  • confused

Posted 4 weeks ago

  • 1
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Dennis, Mobile Master

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That's weird.
Make sure you are not entering any spaces, hyphens or brackets
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Ayako Iida

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Hi Dennis,
Thank you for replying!
Yes, that's weird and I'm confused.
I'm sure that I didn't enter any spaces, hyphens or brackets. 
However, they are automatically entered when I typed number like this :

I can't type last 0.
Does phone number have 10-digit, right? 
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Allan, Mobile Master

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Billing cycles for postpaid are randomly assigned so there's no really saying whats better.
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Ayako Iida

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Thank you Dennis and Allan! I got it.
I've decided to purchase a SIM card right now.
Even though my question got off track, thank you for your kind explanation!
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Dennis, Mobile Master

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Did trying another browser fix your phone number entering problem?
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Ayako Iida

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Oh, yes I've just tried.
I could enter my phone number, but another problem occurred...
"We're unable to finish your order based on your credit check. We've cancelled this order and your credit card hasn't been charged."
OMG.
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Ayako Iida

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I tried again, and I could do it!!
Thank you!