I can't edit my pre authorized payment in self serve, getting system error, you are not authorized

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  • Updated 12 months ago
  • Answered
my credit card is about to expire, and I want to update my pre authorized with my new credit card. when I attempt to do so in self serve > billing, I'm getting this error: System Error   Sorry, you are not authorized to access this information. I am the owner of this account, had pre authorized set up before but cannot update my card number. please advise.
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Brian Cho

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Posted 12 months ago

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Dennis, Mobile Master

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If it is not working on self serve, you will need to contact Koodo.  You can cell them or send them a private message on facebook or twitter.
Just make sure to tell them you are getting an error on self serve when you attempt to do this yourself