I can't activate "international long distance saver' add-on.

  • 2
  • Question
  • Updated 2 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: no longer relevant

My bill says I have it but for $0 therefore it is not activated.  I want to activate it but can't - getting an error or try again later message.
Photo of brian wood

brian wood

  • 174 Points 100 badge 2x thumb

Posted 2 years ago

  • 2
Photo of Mayumi

Mayumi, Mobile Master

  • 115,026 Points 100k badge 2x thumb
International long distance saver is $3/mo add on.
Did you go
Self serve > view rate plan > change my monthly add-ons > International long distance add on ($3/mo)?
Photo of Bernard

Bernard, Official Rep

  • 80,692 Points 50k badge 2x thumb
@Brian, you can also add it via the Koodo app from your phone. Download it if you don't have it, it's a great app to have to see your usage and get add-ons.
Photo of brian wood

brian wood

  • 174 Points 100 badge 2x thumb
same error message
Photo of brian wood

brian wood

  • 174 Points 100 badge 2x thumb
My list of current add-ons including Pay per use int'l l.d.   $0
I select this and submit to remove the add-on and error message appears.

Please try using email rather than private message on facebook or phone 403 xxx-xxxx
(Edited)
Photo of Bernard

Bernard, Official Rep

  • 80,692 Points 50k badge 2x thumb
Ahhhhh......I see....Brian don't remove the pay per use one, you will need it. Try to add without removing it. 
Photo of brian wood

brian wood

  • 174 Points 100 badge 2x thumb
adding while existing add on for 0$ is still present results in error message
Photo of Mayumi

Mayumi, Mobile Master

  • 115,026 Points 100k badge 2x thumb
"Pay per use int'l l.d :$0" is there to be able to make international calls.
But it's a higher rate than that you have  "International long distance saver : $3/mo add-on.
Example:
To call Japan with Pay-per use - $0.50/min
                      with International long distance saver - $0.05/min

If you remove Pay per use int'l l.d.   $0, then you won't be able to make international calls.
Photo of Bernard

Bernard, Official Rep

  • 80,692 Points 50k badge 2x thumb
Good talking to you Brian just now! As discussed the add-on should on your account right now. 

This conversation is no longer open for comments or replies.