I CAN'T ACCESS MY SELF SERVE ACCOUT!!

  • 7
  • Question
  • Updated 3 years ago
  • Answered
every time I try to access my self server account it will say I need to get permission from the owner? then it'll say if your the owner it log out and try again so I do and after I do the process and i'm logged in and I click on self server it say page 404 not found and  I've done it over and over in different ways and there's always something wrong
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MC Jagger

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Posted 3 years ago

  • 7
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Timo Tuokkola, Mobile Master

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Your login is setup as a manager and not the account owner. You'll need to call customer service so they can fix it from their end.
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MC Jagger

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will they charge me for it?

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Mayumi, Mobile Master

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No, they won't. Because you can't fix this issue by yourself
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MC Jagger

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how?
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Mayumi, Mobile Master

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?
You'll need to call customer service as Timo said. They won't charge you. "611 from your Koodo phone , option 5
Tell them you can't access your self serve.
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MC Jagger

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thank you guys!!

(Edited)

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