I cannot receive MMS on my Galaxy S4

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  • Question
  • Updated 3 years ago
  • Answered
Hi everyone,

I have been a customer of Koodo since 2009. I used to have an S3 and I was able to receive picture messages. I switched to a new S4 and I was receiving pictures messages, too. All of a sudden, someone would send a picture and it would show it downloading in the messaging conversation box, then it would disappear.

I have 3GBs of data included in my plan, as well as unlimited messaging both SMS and MMS. I need to know a.) why this is happening, and b.) how I can fix it so that I can start receiving pictures again.

Thanks
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Noah Coones

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Posted 3 years ago

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Sheila

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Hi Noah, is your data turned on? Check via your settings for that
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Noah Coones

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Of course it is on
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Sheila

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I'm asking because believe it or not people are leery with data and turn it off to avoid data charges.
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Noah Coones

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sometimes if the person tries to send it 4 times it eventually comes through.
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Dennis, Mobile Master

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You tried a pulling the battery and sim for a few mins and trying again?

Are you using the Stock messaging app?
have you tried a different messaging app?
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Du

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it might be an APN issue, make sure it matches this

Koodo Mobile

Name: Koodo SP
APN: sp.koodo.com
Proxy server: 74.49.0.18
Port: 80
Username:
Password:
Server:
MMSC: http://aliasredirect.net/proxy/koodo/...
Proxy server: 74.49.0.18
Port: 80
MCC : 302
MNC : 220
APN type: default,mms

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