I cannot log into my self serve account (prepaid)

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  • Question
  • Updated 2 months ago
I chose the "forgot my password" option but I didn't get any email on my inbox
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Mohammed Taleb Berrouane

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  • Frustrated

Posted 2 months ago

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Paul Deschamps, Mobile Master

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Check your spam folder as well it sometimes gets directed there.
If not try following the forgot password again to send a new email and keep refreshing your email manually as it's usually sent within a minute or two.
I did check my spam folder and I did try again after few minutes...nothing works
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Robert, Mobile Master

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Are you sure you inpout the good e-mail adress? Usually when you don't receive the e-mail it's becasue no account is associated with this e-mail..