I cannot get access to my referal link

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  • Question
  • Updated 2 months ago
I am not able to get my referal link. I keep getting this error. I recently joined Koodo (like 2 hours ago).

Did anyone encounter this issue? What do I have to do to fix this?
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Bilal Itani

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Posted 3 months ago

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Dinh, Mobile Master

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Hi Bital,
It was a strange error, It would tried to clear the cache of the browsers. Have you tried to access the page on other browsers?
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Bilal Itani

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Hello, thanks for your reply. I cleared my cache, also tried in incognito mode using chrome. I also tried using firefox. Nothing, keep getting this error. Any idea?
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Dinh, Mobile Master

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As you contacted both places, the Koodo agent told you to contact the referral team? Then I think the email was from Koodo team. I would wait for a few days and see if the referral team get back to you. If they don’t, I think you could email or call them again.
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Dinh, Mobile Master

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As you contacted both places, the Koodo agent told you to contact the referral team? Then I think the email was from Koodo team. I would wait for a few days and see if the referral team get back to you. If they don’t, I think you could email or call them again.
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Mats

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I can see how frustrating this would be for you. I think your only hope is to keep trying to contact them till you get someone who can actually do something. A rep also might stop by here and be able to help you or offer better suggestions.

I'm pretty sure you've already done this but here's the link to contact referral support if you need it again.

https://referafriend.koodomobile.com/common/contact.pg?_ga=2.191514410.1827890433.1525313584-4606396...

Good luck Bilal
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Mats

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I can see how frustrating this would be for you. I think your only hope is to keep trying to contact them till you get someone who can actually do something. A rep also might stop by here and be able to help you or offer better suggestions.

I'm pretty sure you've already done this but here's the link to contact referral support if you need it again.

https://referafriend.koodomobile.com/common/contact.pg?_ga=2.191514410.1827890433.1525313584-4606396...

Good luck Bilal
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Bilal Itani

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Alright, I guess I'll contact them again... :(
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TJ Smith

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Try CCleaner to clean cache and system dump. If it persist wait few hours and try again during low traffics time.

Cheers
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Bilal Itani

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Hello, thanks for your reply. Tried on my laptop, my tower and my android phone. Same error... Is it related to the fact I just joined Koodo?

Thanks,
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Kalvin Johnson

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Koodo refer has a problem

complete the form at koodomobile.com/refer

after go on contact us at the bottom of the page. complete the form and they will sent you a message within 3 business days 
(Edited)
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Bilal Itani

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I opened two tickets at Koodo, one in the refer a friend department, one in the customer support department. Both got closed, I cannot believe there was no follow up for the bug I reported. I simply cannot get a referral link and benefit from the offer of getting 50$ credit when I refer a friend. That is frustrating and I don't know who to turn to to get help, the refer a friend department which is the one in charge for such issues closed my ticket stating that I have to verify an SMS that was sent to me. Thing is I cannot even get to the step where the SMS is sent to me for verification due to this XML Load error I get (see img in first post). Funny part is the refer a friend department sent me a link to Telus's refer a friend program instead of Koodo's refer a friend program, which has the same offer, 50$ to refer a friend (I know telus owns Koodo). My point is, the answer I got shows an evidant lack of interest into the issue I reported, they didn't even look into my issue. Can I please have a referral link? How hard is that? Today is the last day for that offer before it expires, lost hope of getting that referral link... 
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Dennis, Mobile Master

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I'll flag this with our Koodo contacts.
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Bilal Itani

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Alright, thanks, I hope this'll help me get my referral link. I already missed out on the promo..............
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Chris P, Official Rep

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Hey Bilal! The issue should be fixed now, could you try getting a new referral link? If it still doesn't work, please send us a private message on Facebook referencing this thread https://m.me/Koodo :). Thanks!
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Bilal Itani

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Hello, yes it's working, I still missed out on the 50$ credit though, I'll contact the referral department about this because I did refer a friend right when I got the link on friday afternoon. I hope I can get that 50$ credit on that referral because I couldn't do it due to that error...

Thanks,
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Mats

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I certainly hope you do Bilal.