I cannot access my account.

  • 1
  • Question
  • Updated 3 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

When I go on koodomobile and try to log in it says its impossible error qrcogq?! And when I try the mobile version, it looks like I'm logged in but I can't log out or anything! Please help.
Photo of lauras

lauras

  • 90 Points 75 badge 2x thumb
  • frustrated

Posted 3 years ago

  • 1
Photo of Ivan

Ivan, Mobile Master

  • 96,634 Points 50k badge 2x thumb
Try clearing your browser's cache and logging in again. If you still have issues, please call customer service at 611 from your Koodo mobile, or:

Photo of BobTheElectrician

BobTheElectrician

  • 67,538 Points 50k badge 2x thumb
New site not loading properly (45 minutes after original post).

Try again later or call in if urgent.
Photo of Ivan

Ivan, Mobile Master

  • 96,634 Points 50k badge 2x thumb
Reproduced the issue now as well. Self Serve will not let me log in.
Photo of Melissa

Melissa

  • 3,184 Points 3k badge 2x thumb
try clearing everything and restart browser maybe possibly even your computer. Also make sure you are trying to sign in, in the proper place. As prepaid and post paid are seperate sign ins :).
hope this helps.
Photo of Melissa

Melissa

  • 3,184 Points 3k badge 2x thumb
i just signed in no problem so hopefully you guys can too

This conversation is no longer open for comments or replies.