I can only see my bills of last 17 months

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  • Updated 2 years ago
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  • (Edited)

I have used Koodo since October 2014. Apparently Koodo provides past bills of 18 months free. But on my Self Service, I can see only 17 bills. 
Anyone knows why?
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dan2

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Posted 2 years ago

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Sophia, Mobile Master

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I'm not entirely sure but I would imagine they count the current month as well. Is there a reason why you need June 2015?
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Ivan, Mobile Master

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That's correct, Koodo provides you with bills for your most recent 18 months of service, which indeed includes the present bill.
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dan2

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The present bill is "November 2016" in that picture which was issued on November 27th. The next one will be issued on December 27th. 
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Melissa, Employee

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Hey Dan! It seems to be a technical error on our end.  I see that you contacted us on December 5th and we were able to send you your June bill free of charge. Thank you!