I can only see my bills of last 17 months

  • 1
  • Question
  • Updated 2 years ago
  • Answered
  • (Edited)

I have used Koodo since October 2014. Apparently Koodo provides past bills of 18 months free. But on my Self Service, I can see only 17 bills. 
Anyone knows why?
Photo of dan2


  • 80 Points 75 badge 2x thumb

Posted 2 years ago

  • 1
Photo of Sophia

Sophia, Mobile Master

  • 144,668 Points 100k badge 2x thumb
I'm not entirely sure but I would imagine they count the current month as well. Is there a reason why you need June 2015?
Photo of Ivan

Ivan, Mobile Master

  • 96,714 Points 50k badge 2x thumb
That's correct, Koodo provides you with bills for your most recent 18 months of service, which indeed includes the present bill.
Photo of dan2


  • 80 Points 75 badge 2x thumb
The present bill is "November 2016" in that picture which was issued on November 27th. The next one will be issued on December 27th. 
Photo of Melissa

Melissa, Employee

  • 11,748 Points 10k badge 2x thumb
Hey Dan! It seems to be a technical error on our end.  I see that you contacted us on December 5th and we were able to send you your June bill free of charge. Thank you!