I can not create my selfserve account.

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  • Updated 2 years ago
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I just got my phone in the mail (iPhone), and am trying to register through the self serve. It says that my account can not be found when I am trying to sign up. I am switching from another provider - and following all my information that is on the purchase order I got with my phone. I can not even get past the first page asking for first and last name and phone number.
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Alex A

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Posted 2 years ago

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Bernard, Official Rep

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Alex, can you private message us on Facebook so we can look at your account?
(Edited)
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Alex A

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Yes - will message now. Thank you.
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Bernard, Official Rep

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We'll definitely check it out, but it may have to be tomorrow as they might not be monitoring that at this time. Did you not get a temp phone number with your online order?
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Alex A

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No, never received a temp number. I did not receive an email that the phone was shipped either.
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Bernard, Official Rep

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Can you pls give me your order confirmation order #?
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Alex A

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HFO15290481
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Bernard, Official Rep

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Ok, cool. We'll look into what happened. I know emails are going through since we are selling tons of phones online. It wouldn't have gotten caught in your junk folder by any chance, right?
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Alex A

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Thank you. I've checked my junk and spam and have nothing. I did receive the original order confirmation (Sept 22), but nothing since.

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