I can no longer view my second phone on my account?

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  • Question
  • Updated 2 years ago
  • Answered
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Carol Heisler

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Posted 2 years ago

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Mathieu, Mobile Master

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Hi Carol,

Was the line put on a new account through transfer of ownership? If that was done then you won't be able to see it anymore. 
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Carol Heisler

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No the only change was it was placed on seasonal hold. My concern is we are out of the country and I will need to move it from seasonal hold in December when we return.
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Bernard, Official Rep

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Carol, it looks like you called in our rep may have gotten confused between the 2 lines you have. Both are on seasonal hold right now, but the one under Malcolm's line is suspended that is why you can't see it online. Question is did you intend to suspend that line?
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Carol Heisler

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I don't know what you mean about suspended.....Malcolm's phone is to be just be on seasonal hold. We do this to ensure when he returns to Canada in December that he can just change this back to a monthly plan with the same phone number. Having the same phone number is Very Important to us. Please confirm that this can be corrected.
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Carol Heisler

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It appears the rep I was dealing with when I called in made a lot of mistakes with our account as Mine was also placed on seasonal hold earlier than we discussed and while this was corrected by discussing with another rep, the unlimited calling was suspended and I incurred an additional charge of $15.50. I am getting very frustrated
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Melissa, Employee

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Hey Carol! I'll be more than happy to assist you further with your concerns.  Would it be possible to send us a private message through our Facebook or Twitter page? From there I will be able to access your account and sort things out.  Thank you! - Melissa