I called toll free Techsavvy number 877-357 2889 and they guided me for 111 minutes. Koodo charged me $18 for this call - why?

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I called toll free Techsavvy number 877-357 2889 and they guided me for router installation for 111 minutes. Koodo charged me $18 for this call - why?
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Nina Krakovna

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Posted 2 years ago

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BobTheElectrician

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1-800 calls are not charged as long distance, but are considered local and do count against your regular allotment of minutes.
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Nina Krakovna

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Thank you Bob! Next time I would prefer chatting with them-:)
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Melissa, Employee

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Hey Nina, you can always try chatting with Techsavvy or calling them from a landline which doesn't deduct your minutes.  You can also call them during your unlimited nights/weekends period (if you have this feature included in your plan) and it won't deduct your minutes. Hope this helps :)
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Chadwick, Mobile Master

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There's also gmail where I used to make calls before unlimited calling. From a computer browser open a gmail account. On the left hand side below your folders there's a call icon. U can call anywhere in the world for free. Unlimited.
(Edited)
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Nabil, Employee

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Hi Chadwick,

By "them", Nina probably meant Techsavvy :-). "Next time she would prefer chatting with them (Techsavvy) in order to avoid using minutes with her Koodo phone" ;-).

Thanks
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Chadwick, Mobile Master

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I'm also with them. And they do have live chat online. Here's the link. Just click chat with an agent.

https://teksavvy.com/en/support/contact
(Edited)
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Nabil, Employee

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Thanks for letting us know Chadwick :-).

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