I called a week ago to have my phone temporarily disconnected why is it still on I cant afford the past due bill nevermind a new one

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  • Updated 2 years ago
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Lorri Cole

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Posted 2 years ago

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Goran, Mobile Master

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When did you set the date? Immediately or end billing cycle or some other date ?
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Mathieu, Mobile Master

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Hi Lorri,

I would contact Koodo either via telephone or by Facebook. They will be able to look into it and see if/when the account termination will occur.
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Paul Deschamps, Mobile Master

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I'm guessing you suspended it as if the phone was lost or stolen, in this case your still responsible for the bill each month it just means a 3rd party can't use your phone. You can't temporarily suspend service to not pay your bill you'll have to cancel your account and when you can afford it again open a new account.

I suggest going on a prepaid account, it may help you if funds are sporadic I know it's helped me in the past so something to perhaps look into.