I call 611 why can't I talk to a person

  • 1
  • Question
  • Updated 2 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

Photo of Peter Myhaluk

Peter Myhaluk

  • 70 Points

Posted 2 years ago

  • 1
Photo of Ivan

Ivan, Mobile Master

  • 96,634 Points 50k badge 2x thumb
Customer Service isn't open yet if you're in Ontario or east of Ontario. 9 AM local time is when they open.
Photo of Brandon Beattie

Brandon Beattie

  • 60 Points
I got a new bank card would that affect my automatic top up
Photo of Robert

Robert, Mobile Master

  • 106,744 Points 100k badge 2x thumb
Hello Brandon. You would need to change the bank card since the old one doesn't exist anymore!
Photo of Mayumi

Mayumi, Mobile Master

  • 115,026 Points 100k badge 2x thumb
@Brandon
Log into self serve and you can change your top up option there.
Photo of Mayumi

Mayumi, Mobile Master

  • 115,056 Points 100k badge 2x thumb
Or ask your question here :)
Photo of Bernard

Bernard, Official Rep

  • 80,800 Points 50k badge 2x thumb
As Mayumi suggested Peter, ask your question here, it's definitely more convenient than waiting on the phone. The Community can help with lot of thing. Give it a try!

This conversation is no longer open for comments or replies.