I bought boosters but they aren't showing up in my account balance

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  • Updated 3 months ago
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I am on the $15/month prepaid plan. I have boosters for data and talk that are getting close to being used up. In preparation of that I bought an additional booster for talk and data. I got charged but I don't see any record of my account being updated with those boosters. I thought I had to wait until my next plan renewal but that wasn't the case.

What do I need to do to access the new boosters that I paid for? Thanks.
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Nick

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Posted 3 months ago

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Dinh, Mobile Master

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hi Nick,
When did you buy it, can you use the minutes and data of the new booster now?
I would wait a bit, there might be some out of sync between Koodo cell system and their billing/reporting.
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Nick

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My credit card got charged on April 9th and it shows up in my billing history as April 10th. 
I still have minutes and data left from my previous boosters so I have no loss of functionality.
I just want to know where my money went. I guess I'll give it some more time and see.
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David, Mobile Master

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If purchased on April 9, they should be visible on your Self-serve by now.
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Dennis, Mobile Master

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Did you buy over the phone or on self serve?
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Dinh, Mobile Master

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@Nick:
as David mentioned, if you purchased it on the Apr9th, then it should show up in your prepaid selfserve. 14 days have passed.

I would check selfserve it again. If you could not see it this time, then you might have to contact Koodo directly (call 611 or send message to their facebook) to make an inquiry.
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BobTheElectrician

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Use the Facebook or Twitter links at the bottom of this page to contact Koodo before the transaction gets too "stale". I've had a few experiences in the past that lead me to trust ordering over *611 more than on-line.
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Nick

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Problem solved. Apparently purchasing boosters online just has you pay money. You have to call to activate them. I will just be calling purchase them from now on. Thank you all for helping.
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BobTheElectrician

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That's decidedly the most stupid system I have ever been "told" about.

Reading between the lines, the *611 seems to be the native system hooked up directly to your account, just like an ATM.

Anything else, such as calling in or using the web, is like having a human or Alexa hold your hand while you hope it gets done right in the background.
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Sophia, Mobile Master

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Nick, that can't be true. You will never need to call to activate boosters - next time try to activate them through self service...
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Dennis, Mobile Master

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I think you need to add funds, and then buy the boosters online with those funds in your prepaid account
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Nick

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I agree with that Dennis. I will maybe try that next time to see what happens. I am always suspect of whether I'd get charged again. 
My wife has public mobile and I look after the account. I added a booster today and it was really straight forward. I went and purchased the booster I wanted. It brought me to a page for credit card info. After doing that there was a message saying that now I had to add the booster to my account with the funds that are now available. I did that and boom, done. 
If I had of done that before my Koodo one I would have approached things differently.
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Dennis, Mobile Master

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And yet Koodo and Public are both under Telus.  Go figure why both arent on one system