I bought a new sim card in my old phone

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  • Updated 1 year ago
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I bought a new sim card and i put it in my old phone and it's unlocked . now i am just able to send and receive sms and DATA but i can't make or receive call
how can i solve this  problem
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Osama El Banhawy

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Posted 1 year ago

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rikkster, Mobile Master

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Which phone do you have, Osama? Have you tried restarting the phone after activating the new SIM card?
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Osama El Banhawy

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my old phone is Hauwei  G7 , and i tried to restart it for two or three times...when anyone calls me they say that they can't reach me at all
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Osama El Banhawy

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I checked the IMEI of the phone on the website and it should work properly...also the man on the store assured for to me that it will work but i did't try to make call unfortunately
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rikkster, Mobile Master

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Can you confirm the model number? The only model that would work on Koodo's network is the G7-L03. If you see model numbers G7-L01 or G7-TL00, neither of these phone models are compatible with Koodo's network. 
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Osama El Banhawy

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the model is G7-L11
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rikkster, Mobile Master

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I was not able to find much information for this phone. The manufacturer's site cross-references the G7-L11 model number back to an L01, L02 or G760-L11. Firmware updates for the G7-L11 suggest this phone is intended for European and Asian markets.

Try switching network modes by going to: Settings > Mobile networks > Network mode and select WCDMA Only (3G). There's no need to restart the phone.

While in the same window as Network mode, tap Network operators. Tap Search networks, tap the Koodo network when it appears. A short  message will say that you're registered on the network. Let us know if this works.
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Osama El Banhawy

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I tried that but nothing new
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Cory

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From what I can find, the G7-L11 supports 3G bands 900/2100mhz, whereas Telus/Koodo uses 850/1900mhz bands. I don't believe it's compatible.
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Osama El Banhawy

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but i receive  and send sms normally and also internet

another important before that i was using Vodafone SIM from mycountry and i was reciving the service from Rogers and everything was working calls sms net 
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Cory

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Rogers has EDGE (2G), but Koodo doesn't, so that may explain why it worked fine with them.

But if you are getting SMS then voice should work, as SMS is sent over the voice network. Hmm....

If you go into the APN settings, does it show the Koodo APN?
Settings/cellular networks/Access Point Names
(Edited)
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Osama El Banhawy

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Thank you all, I found the problem, it's my phone it seem that it has a problem i tried another SIM and the same problem...i didn't try to call or receive a call month ago and i dropped it two weeks ago and it might be corrupted 

Now the problem is my phone do you how to fix it ?? is it hardware or software ??? 
(Edited)
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Cory

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You can try a factory reset. If that doesn't fix it, then it's hardware i'm afraid.
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Osama El Banhawy

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i already tried it .... and i unfortunately  agree with you  :(
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Cory

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That sucks. There are plenty of good phones available now that are reasonably priced. OnePlus has a few, as well as Asus, etc.

Or you can get an older Galaxy S5 for a couple hundred dollars now, and it's much better spec wise than your current phone.