I bought a new phone from koodo

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I bought 2 iPhones from Koodo, online, and have not received them yet. I have order numbers, but never received a confirmation. When I call 611, they say that they see my order and they gave me another number to call, their online store, but when I call, I get a recording. What is the process? 
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Wendy Kingsbury

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Posted 2 years ago

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Mayumi, Mobile Master

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 Is this the number?  1-844 566-3697

Also, you can Email them
koodo.webstore@koodomobile.com

Check this link : "What is your online ordering and shipping process?"
http://help.koodomobile.com/getting-started-with-koodo/Buying-Online/What-is-your-online-ordering-an...
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Bernard, Official Rep

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@Wendy, we sent you a couple of emails yesterday with the tracking number and order status. Did you not receive them?
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Wendy Kingsbury

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Thanks for your email. Finally I did receive your emails, they must have been mixed in with the junk mail. I was getting worried, but according to the email, the phones were on back order. I hope to receive them soon. Thanks.

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