I bought a new phone and don't like it can I switch?

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  • Updated 3 years ago
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I just bought a new phone from Koodo two days ago, I don't like the iPhone 5s and wanted to switch back to my 5c, I had to pay out my tab and buy the new phone. Is it possible to get my money back and just continue my 5c plan?
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Posted 3 years ago

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Chad Burr, Mobile Master

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This depends on where you paid off your tab. If you did it online then it's nonrefundable. If you did it at a kiosk then it is
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Robert, Mobile Master

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Couldn't you just return the phone and keep the tab as it is?
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Chad Burr, Mobile Master

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Sure depending on her tab and plan she should be able to return the phone and just continue with the 5c
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Dennis, Mobile Master

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If you return the phone, you get your upfront payment back plus your tab back to 0
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Mayumi, Mobile Master

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And you can switch to no tab discount(10% off on your plan) once your tab reach to zero(you paid it off) or accumulate positive tab.
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Jennifer Benstead

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Within 30 days of purchase and under 30 minutes of talk time you can return it. Its called buyers remorse
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Mayumi, Mobile Master

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15 days money back guarantee .
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Dennis, Mobile Master

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Did you change your monthly plan too?

If yo uchanged to a newer plan your older plan may not be available if it is not currently offered
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Yannick

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Hi Meagan, no problem :) Since you are still within the 15 days money back guarantee, just bring back the phone and we'll refund you. If you bought it online, give us at *611 or 1-866-995-6636 and we'll take care of it. Thank you!

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