I bought a new koodo prepaid phone that has a different size sim card than my old one. How do I transfer my account to this phone?

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I just bought the Moto G phone on koodo prepaid. I want to transfer my koodo account to this phone but the SIM card is a different size. How do I do that without having to reactivate the phone and change my number?
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Hannah Dustin

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Posted 4 years ago

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rikkster, Mobile Master

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Once logged into Koodo Self Serve, (prepaid) click on the Base Plan and Boosters tab, then click on the tab 'Change SIM Card'. Enter the SIM card number from your new SIM card in the box provided and click Submit.

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Hannah Dustin

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Koodo Prepaid is "updating their system" so the prepaid website is inaccessible. Is there a way to get around this or do you happen to know when it will be up and running again?
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rikkster, Mobile Master

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You may have to clear your browsers' cache, I'm not having any issues here accessing Prepaid Self Serve.
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Martin

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Or you can always cut it but not very safe to do so
Dome stores will have a sim card cutter
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Khaleila

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Hey Hannah,

We're experiencing a minor technical issue with our prepaid Self Serve. However, you should be able to connect but it can a couple of minutes. If you're still encountering this issue, simply give us a call at 1-866-995-6636 and an agent will take it from there. Thank you for your patience and understanding.

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