I bought a iPhone 5se and I did everything to switch over to it. My phone is saying no service

  • 1
  • Question
  • Updated 10 months ago
Photo of Tammy

Tammy

  • 150 Points 100 badge 2x thumb

Posted 10 months ago

  • 1
Photo of Cory

Cory

  • 10,502 Points 10k badge 2x thumb
Hi Tammy;

Where did you purchase the iPhone from? Was it Koodo directly, or third party?
Photo of David

David, Mobile Master

  • 93,128 Points 50k badge 2x thumb
And, did you simply move your SIM card from the old phone to the new, or are you using a different SIM card?
Photo of Tammy

Tammy

  • 150 Points 100 badge 2x thumb
Koodo directly
Photo of Dennis

Dennis, Mobile Master

  • 196,732 Points 100k badge 2x thumb
Have you tried restarting your phone?
Photo of Tammy

Tammy

  • 150 Points 100 badge 2x thumb
Yes restarted
Photo of Mathieu

Mathieu, Mobile Master

  • 60,848 Points 50k badge 2x thumb
If you put in a new sim card that might of came with the phone, you will need to call Koodo to have them move the service to the new card.
Photo of Tammy

Tammy

  • 150 Points 100 badge 2x thumb
Will give them a call thanks
Photo of Cory

Cory

  • 10,482 Points 10k badge 2x thumb
Did you ever get it sorted?