I bought a iPhone 5se and I did everything to switch over to it. My phone is saying no service

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  • Updated 8 months ago
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Tammy

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Posted 8 months ago

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Cory

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Hi Tammy;

Where did you purchase the iPhone from? Was it Koodo directly, or third party?
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David, Mobile Master

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And, did you simply move your SIM card from the old phone to the new, or are you using a different SIM card?
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Tammy

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Koodo directly
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Dennis, Mobile Master

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Have you tried restarting your phone?
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Tammy

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Yes restarted
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Mathieu, Mobile Master

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If you put in a new sim card that might of came with the phone, you will need to call Koodo to have them move the service to the new card.
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Tammy

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Will give them a call thanks
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Cory

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Did you ever get it sorted?