i asked to suspend my number as i was on vacation now its not activating

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  • Updated 7 months ago
im not able to activate my number
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Sumeet Joshi

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Posted 7 months ago

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Allan, Mobile Master

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By suspend do you mean seasonal hold? If so just choose a plan and add it to your account and all should be back to normal.
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Sumeet Joshi

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No I don't know how to do contact
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Mayumi, Mobile Master

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Sumeet Joshi

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Where to enter feedback
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Mayumi, Mobile Master

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Feedback for this community or your experience...?  
You can put t in here. 
if you don't want it in public community, then you can also send message/feedback through FB.
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Sumeet Joshi

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Waiting for reply
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Rachelle Rochon

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Sorry to hear your having problems with this matter. How long on vacation ? I've asked to have my # suspended to catch up on a bill but was giving a time limit. As for questions regarding your personal acct I'd speak to a rep or higher up if it's not resolved. G L
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Dennis, Mobile Master

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If your line was suspended instead of just placed on seasonal hold ($15/month), you need to go to the report a lost phone section of self serve and unsuspend it from there
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Sumeet Joshi

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It was on hold for 2 weeks and I was told no charges apply for less than a month
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Dennis, Mobile Master

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From my understanding, if a number is "suspended" all regular charges apply.  If your number is placed on "seasonal hold", there is a $15/month charge. 

If no charges were to apply, did you have your plan canceled?

At this point I recommend contacting Koodo via private message on facebook or twitter and a rep can look into your account (As mentioned by Mayumi and Robert above)
(Edited)
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Sumeet Joshi

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Can share contact number please
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Sumeet Joshi

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I'm trying from last 2 days to activate my number but not getting any help