I am trying to use my Koodo phone in the uk but it does not work for texts

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I am trying to use my Koodo phone in the uk but it does not work. I have an international roaming package. Cannot send text to Canada or Europe.. I have a Galaxy A5 which is new and brought for this trip. It appears that I have all teh roaming items switch on on my account.
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Dave Stanton

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Posted 8 months ago

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Goran, Mobile Master

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So you have international voice roaming activated in self-serve? Restart your phone. Toggle airplane mode.
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Dave Stanton

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It appears I have the service activated but I only have an invoice for the roaming 40 program but I do not think that is the issue. Tried airplane toggle mode made no difference. Tried taking out the SIM cared and relaxing, no difference.
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Mayumi, Mobile Master

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Can you check if you have International Voice Roaming add-on as Goran asked?.

Log in to your Self Serve  > Click  "Self serve"  >Mobile services > Manage Add-ons.
> make sure you have  International Voice Roaming ($0/month)
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Dave Stanton

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Have international text and voice add ons
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Dave Stanton

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Does anyone know who the partner in the UK is I am using EE

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Goran, Mobile Master

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The add-on that enables roaming and use of packages is called international voice calling and if you also want data then international data roaming. Is that what you're referring to when you're say you have international text and voice add ons?

According to here koodo currently doesn't have a roaming partner in the UK: https://www.koodomobile.com/help/inte...

This makes no sense as I was in Scotland a few weeks ago and ibwas at least connected roaming.

Sometimes something happens and only partial service becomes available. It's definitely unfortunate when that happens. You can also get a local prepaid sjm which is away always cheaper than roaming.
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Robert, Mobile Master

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How are you dealing the numbers?
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Dave Stanton

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Using the same codes that I use in Canada have changed 2 to +1 to test but still no luck.
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BobTheElectrician

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Dave Stanton

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Tried a number of combinations can get voice to local numbers so I am assuming numbers OK just cannot get text.

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