I am trying to update my credit card info.

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  • Question
  • Updated 1 year ago
  • Answered
I am trying to update my credit card info. as I got a polite reminder from you that it was expiring in October and I have tried about 10 times and it will not let me I keep getting this error -- Unable to process request at this time Error: 20
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Deb Westerik

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  • frustrated!!!!!!

Posted 2 years ago

  • 1
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Alaa, Employee

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Hi Deb,

Please note that your credit card information (Name and address) needs to match the one we have on the account. If you need to update your address, you can follow the steps on the link below:

Keep us posted ! 
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I'm having the same problem!  Koodo service is the worst phone service I have ever encountered.
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Thanks. Indeed it has been stated many times. The credit card billing address matches the address Koodo has on file - that's not the problem.
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Koodo won't accept my credit card that I have used for many months!  Now my payment is overdue, and I can't connect with the company!  Not happy!
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Melissa, Employee

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Hey there! Can you try making the payment through our automated system (#123 from your phone, option 3->1)? Let us know if it works! 
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Norm Langford

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Also trying to update credit card info. After input of month and year I press DONE but the DONE button is missing to execute the changes. Very frustrating.
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Thorsten Bredberg

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I called #123 and followed instructions. Worked well.