I am trying to reset my Samsung Galaxy s 5 to factory reset and it won't let me

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  • Updated 11 months ago
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Judy Lamore

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Posted 12 months ago

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Erwin

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Hey Judy,
Can you tell us more about why it won't allow you to reset your S5?
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Judy Lamore

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It keeps saying I have the wrong password then it says I have to update Google play service and it won't update
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Erwin

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Are you connected to a wifi connection or on your data?
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Erwin

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Hey Judy, this is what I recommend doing, go to Settings -> Accounts -> Google -> Remove Account. Then, try again factory data resetting your S5.
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Robert, Mobile Master

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Or you could try this method : http://support.bell.ca/Mobility/Smart...
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Dennis, Mobile Master

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Did you get this phone from Koodo or a third party?