I am trying to open Play Store on my new phone but i have not been successful

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  • Updated 2 years ago
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I am trying to open Play Store on my new phone but i have not been successful because i am trying to sign in , it says can't established a reliable connection to the server. My phone is koodo unlocked Polaroid Link 5" and bought it from the Best Buy.
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Simin Derakhti

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Posted 2 years ago

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Robert, Mobile Master

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Is it connected to wifi?
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Chad Burr, Mobile Master

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Why do you keep opening new threads?

https://community.koodomobile.com/koo...
(Edited)
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Simin Derakhti

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I am connected to wifi.
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Chad Burr, Mobile Master

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Did you sign up for a Gmail account?
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Goran, Mobile Master

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Not sure of the need to open a second thread as you haven't been ignored in the other.... Does it work over wifi?
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Simin Derakhti

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It works over wifi
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Simin Derakhti

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Signing up for a Gmail account is what i was doing it for two days. Asks about existing or New one when i am trying to sign in. I tried both but it says can't establish a reliable connection to the server.
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Simin Derakhti

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Is it possible to get more help by phone. If it is i will try to call customer service but i need their phone number.
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Chad Burr, Mobile Master

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Have You tried doing a factory reset?
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Simin Derakhti

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I have not. If you think it works i will try. But let me know where to start please.
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Chad Burr, Mobile Master

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Settings.... Backup and reset.... Factory reset
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Simin Derakhti

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My knowledge about phones is not good but i can follow directions. 
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Simin Derakhti

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What happens after factory reset and what i am supposed to do?
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Simin Derakhti

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DPC3825 and Cisco 
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Simin Derakhti

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So it was necessary to do factory reset. Now i can not even take it to where i bought.
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Chad Burr, Mobile Master

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Yes you can and you should
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Simin Derakhti

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Please just let me know how i couldn't use my guest access password .
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Mathieu, Mobile Master

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We don't know what you put as your password Simin, it's different for everyone. That's like asking me for your FaceBook password. Plus after looking at the model, it seems like it's one that Rogers gives to the customers so call Rogers and ask them for assistance. We can't help you get a wireless password. 
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Chad Burr, Mobile Master

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On your polaroid phone open the wifi settings and look for the symbol below. Tap it


Next goto your router (server), and press and hold this little black button on the back of it for three seconds



The two should then connect.
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Simin Derakhti

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This reply was created from a merged topic originally titled i have bought a cellphone from koodo today but i can't sign in. and data doesn't ....

Please let me know how i can sign in to my new phone from koodo

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