The "You're still waiting to be approved" message usually happens when two email addresses are associated with an account somehow. The first email address is the Owner / Administrator of the account, and must approve subsequent email addresses (other people) as managers for the account. Seems like you may have created an account (possibly in the near or distant past), and then attempted to access the account with a different email address.
A quick PM to Koodo's Facebook page, or a DM to their Twitter account should clear things up without spending more time on the phone. Send a message linking to this post, and they should be able to fix things in short order.