I am trying to activate my prepaid card, after purhasing a sim card.

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I am trying to activate my prepaid card, after purhasing a sim card. The dealer told me I would get a 20.00 back and could put it on the 15.00 plan I wanted. I am getting nowhere with t his and then at the end it asks me for payment. Whats going on?
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Kate Dorothy

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Posted 3 months ago

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Mats

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The $20 will be available to you once your plan is active. So buy your base plan to activate the account then use the $20 activation credit to buy boosters.
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Kate Dorothy

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I am trying, now it won't verify my email address I gave them....
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Mats

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Were you able to make your prepaid self serve account?
(Edited)
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Kate Dorothy

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This is the worse customer service I've ever experienced.  I made the account, picked the plan, then all of a sudden I get...."Oops there was an error"....so it's obvious Koodo is not working for me.  I get no replies from all the messages I've sent.  This is an emergency phone and I need it on today!
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Mats

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I know it's frustrating. Sometimes the prepaid website can be finicky. If you can try using another browser to log in to your prepaid self serve account.
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Dinh, Mobile Master

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@Kate,If you haven't fully activated your prepaid card, the $20 wouldn't appear. Have you checked all of your mail boxs (including spam and junk) to see if there was an email there?
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Kate Dorothy

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Yes, and there is nothing from Koodo saying to verify email address.
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Mats

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This email may never come. Just make your prepaid self serve account and go from there.
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Dinh, Mobile Master

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@Kate: i would try to activate again, and see if the previous activation went through, if the email doesn't go through this time, you might need to wait a bit and see if it could arrive.
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Kate Dorothy

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I did make the account....and just when I thought it was going to work, I get a message saying...."oops there was an error"
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Dennis, Mobile Master

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Did you check your spam folder for the verification email?

When you try your sim in your phone, do you get a signal?
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J Desaumarez

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There is definitely something wrong with Koodo management [whether it's Telus or not].

Okay, spare Koodo some slack for "unusual demand, " maybe a week or so?.
But this mess has been going on for months and months. 7-10+ days to ship phone/sim, hours on hold for customer service. Really backward Self Serve  setup.

It is rotten that the "management" is counting on the unpaid  Mobile Master's here who do their best to keep customers happy.

Telus, you could have a really good thing going with Koodo, loyal customers and low churn if you would just hire a few more support people [or pay them better]. Please don't be like BELL.

A customer should be able to contact support or the web store within 10-15 minutes at worst, and 24 hours or less on email etc. The standard "we are experiencing unusual volume, please wait for the next available agent.." is wearing thin after 3 months of it.

I signed up at the beginning of March [new Essential/$35/1Gig] and while the folks at Koodo [and here] were very pleasant and helpful, accounting was messed up, and getting anything corrected took weeks.
It worries me what happens when service get disrupted.
(Edited)
Well, you two are wrong. $20 activation bonus is given before activation, and no payment is required for the $15 plan.



Choose "No thanks" on Step 5. Payment.

Koodo's Prepaid website is one of the worst they could have ever made. Do not refresh, close, or go back any pages if it is taking a long time to load. Just wait.

Also, there is no verification email. You just log in. They will send you "activation details" which is a completely useless email that takes too long to receive.
(Edited)
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Kate Dorothy

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I've done all of this and still won't process....filled in everything on registration and said "no thanks" and I get an error message that said..."Oops there was an error".
Try a different browser, computer, internet connection. When the activation is successful without giving any payment information, you will see a page that shows your account details: account number, email address, phone number, etc. Then the SIM card will work and you will be able to log in to Self Serve right away without receiving any emails.

If you keep getting an error, call 1-866-99-KOODO.
(Edited)
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Mats

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You are correct that activation credit can be applied to a base plan when initially signing up which it also says here.
https://www.koodomobile.com/prepaid-p...

Good job on showing the steps on how to apply it. That's good to know. Now hopefully she can get the site to work and get her phone working.

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