I am trying to activate my old contract phone. how do I go about doing that . I click on activate phone and I get a run around.

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Veronica Simpson

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Posted 3 years ago

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Mayumi, Mobile Master

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Are you currently Koodo customer?(Monthly or prepaid?)
If yes, you can remove SIM from current phone and put it to your old phone then restart your phone.
If it uses different size SIM card, you will need to buy a new one and activate it through self serve.
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Veronica Simpson

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I was a customer not anymore and it is a monthly phone. I just want to activate the phone again do I still need a new card or can I use the old sim card . If I need to buy one . We tried the local wallmart store wouldn't sell us a sim card without a contract
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Mayumi, Mobile Master

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If you are not koodo customer, they can't sell you a monthly sim card. You have to open an account with them if you want to have a monthly/postpaid service again.

But, if it's Koodo phone, you can just get a prepaid sim card and activate it if you want Koodo service.

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