i am the owner of the account but still says pending

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  • Updated 2 months ago
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Lloyd Francis

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Posted 2 months ago

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Dennis, Mobile Master

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You will need to contact to get your self serve reset.

Send koodo a private message via facebook or twitter so you wont need to wait on hold on the phone
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David, Mobile Master

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Sounds like two instances of your identification credentials has been created. Contact Koodo to have it corrected. A Private Message to their Facebook account, or a DM to their Twitter account is likely the least time consuming option.
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Ranjan, Official Rep

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Lloyd - if you're using the same email as you've registered here with, I see it linked to an account owned by someone else, which is why you're waiting to be approved. If that's not the case (or if you think that may be a mistake), then indeed, follow the instructions provided above by Dennis and David.